FAQ

FAQ

ON YOUR FIRST VISIT
Do I need to make an appointment?
We always recommend an appointment,  just so we can guarantee you to have full attention from the moment you walk into Rico-A-Mona. You will be required to make an appointment if you want to try on gowns.

How long does an appointment last?
Appointments are for 1 hour.

Do I have to pay to try on your gowns?
No, we do not have any trial or deposit policies. On the first visit, we will allow you to try 3 to 4 gowns of different styles to get a better understanding of our gown designs and cuttings.

Are your gowns available for sale or rental?
We do have gowns available for sale and ala-carte rental. You may also consider our wedding packages as well.

What are your opening hours?
On Mondays to Saturdays, we are open between 12pm to 9pm. On Sundays, we are open between 12pm to 8pm.

How long in advance do I have to book and confirm your packages for my wedding day?
Most of our existing couples book us at least 1.5 years in advance. We will have to book down the make up artist, photographer for you especially during the peak season September through March so it always pays to book as in advance as you possibly can to avoid disappointment.

How are your payment terms for packages like?
Actual Day Wedding Package:
40% – Upon confirming wedding package with us
40% – During Gown Selection + Suit Selection
20% – Gown and suit final fitting, 3 days before your wedding day

Actual Day Wedding + Pre-Wedding Photography Package:
40% – Upon confirming wedding package with us
30% – During Wedding Gown Selection + Suit Selection
30% – Day of your Pre-wedding shoot

Why should I confirm the wedding package early?
By signing up the package early, you are shielded against any price fluctuations over the subsequent years. For instances, if you signed up with the package 1 year ago or 2 years before, we instilled a three years assurance policy where you can still choose our latest wedding dresses without any top up cost incurred.

Why should I sign a package with your bridal shop? What differentiates you from other bridal shops?

Firstly, we do not have gowns of different price ranges so no top up of any kind is needed. Any gown off the rack is available for your choosing for Actual Day as long as it is available on your wedding date. There are no hidden costs and you are also able to customize the package according to your requirements!

Secondly, our coordinators are all in house and the same coordinator will follow up with you and accompany you throughout your wedding journey. We also have professional dressers trained to help you find the perfect wedding gown for you.

Lastly, we update our wedding gown collection every 3 to 4 months, so there will always be new gowns for your choosing!

Are there extra charges that are not included in your bridal package?
Charges excluded are ampoule, false eyelashes and hair setting, which are payable to the makeup artist. Also, there will be early morning surcharge if you require our services before 7am.

BEFORE DECIDING ON A GOWN

What do you think will look flattering on me?
Even if a gown doesn’t look amazing on the hanger, that doesn’t necessarily mean it won’t look amazing on you. Be open to what an experienced dresser thinks will flatter your figure—it might be different from what you pictured. Bottom line: Your wedding gown should be the best fit for your body type.

Do I have to pay extra charges for alteration of my gowns and suits?
Alterations are included in your package! We will alter your gowns and suit pants after you confirm, and you can return to our bridal store 2 to 3 days before your photo-shoot/Actual Day for a final fitting. During the final fitting, any alterations are made on the spot by our in-house tailors.

What are Off-the-Rack gowns and Made-to-Measure gowns? What are the differences?Off-the-Rack gowns are gowns that are available for you to choose at our bridal showroom for your photo-shoot or actual day. These gowns are any gowns that are literally “Off-the-Rack” and you are able to choose any at no hidden costs! Made-to-Measure gowns are gowns that are specifically tailored to suit your design preferences and your body shape. You get to be involved in the designing and choosing of materials and embellishments of your gown down to every last detail with our professional designers. The gown of your dreams will be actualized and will be one-of-a-kind, specially for you.

Do you have gowns of different ranges? For example, some bridal stores have “premium” range where a top-up is required for the newest collection and the basic range are gowns that are simple and from older collections.

Our gowns are only separated by outdoor range and actual day range and hence you will be able to choose any gown from our bridal showroom at no hidden costs!
Our actual day gowns are gowns from our newest collections that are reserved solely for brides for their wedding day. Therefore, these gowns are only available for our indoor studio photo-shoots. Our outdoor gowns are gowns from our older collections that are available for outdoor photo-shoots.For your actual day, any gown, that is available on your date is free for your choosing as long as it is to your liking. Hence, do not worry and choose to your heart’s content!

Are accessories provided?
Yes! Accessories are provided and matched by coordinators for your gown and suit. Accessories include necklaces, earrings, headpieces, and veils for the bride and tie, bow ties, crevette ties, cummerbund and vests for the groom.

Do you have any gowns that will suit a plus-sized bride like me?
Of course! The selection will be slightly more limited but we definitely have gowns for you! Fret not and come down to our bridal store to check out the range available for you.

Am I allowed to try on some gowns before choosing whether I should sign a package?
Yes you can! We allow first-time customers to try 3 to 4 gowns of different designs, cuttings and styles for customers to test the waters before they decide if they would like to sign a package with us.

How long, from collection to return, can I hold on to the gowns and suits?/How long, from collection to return, can I rent the gowns and suits?
You are required to return the gowns and suits the day after your wedding as we need time for dry-cleaning . However, in cases where you are unable to return the outfits the day after your wedding (for example, overseas wedding), do discuss this with your coordinator.

Help! What do I do after signing the package? I am lost and I do not know what to do!
Do not worry, as you are not alone! We have professional bridal coordinators and dressers to help you in your wedding journey. From arranging appointments to contacting make-up artists, photographers and videographers, our coordinators will take care of everything for you.
They will also arrange all appointments with you, from your dress choosing to your dress fitting and dress collection. Our trained dressers will be there for you during your dress choosing to recommend gowns that will flatter your body shape and gowns that are to your liking.
In addition, if you choose to get a Made-to-Measure gown, appointments will be made with our designers to confirm every detail of your gown.

When can I collect my gown?
You can collect your gown after the final fitting, which is approximately 3 to 4 days before your wedding. Alternatively, you may collect the gown on the eve of your wedding, when you collect your hand bouquet and when wedding car decorations are adorned on your car.

Will the dress be steamed and dry-cleaned?
Yes, of course! We will definitely steam it, after sending the gown for dry-cleaning and after we touch up the small details on the gown.

How early should I start to discuss the Made-to-Measure details with the designers?
On average, a Made-to-Measure gown requires 4 to 6 months to complete. However, the making of each gown differs according to the complexity of the design. More complex designs require more materials and work, which will therefore require more time to finish. On the other hand, simpler gowns need lesser time and can be finished earlier.